Product Return Policy
At ZeroMarkup.pk, we want you to receive your order in good condition and as described on our website. If you receive an eligible product that has an issue, you may request a return within 7 days of receiving your order, subject to the conditions below.
1. Return Period
Return requests must be submitted within 7 days of delivery. Requests submitted after this period may not be accepted.
2. Eligible Reasons for Return
A return may be accepted if the product:
- Arrives damaged or defective
- Is the wrong product
- Has the wrong size, color, variant, or quantity where applicable
- Is significantly different from the product description or specifications
3. How to Request a Return
Please contact our customer support team within 48 hours of receiving the order and provide:
- Your order number
- Your name and contact number
- A clear description of the issue
- Clear photographs of the product and packaging
- A short video where necessary to demonstrate the issue
Our team will review the information and let you know whether the return request is eligible.
4. Product Condition
For a return to be accepted, the product should generally be unused, undamaged, and in its original packaging, along with any accessories, labels, manuals, or other items supplied with the order.
Products that have been used, altered, washed, damaged by the customer, or returned without required components may not qualify for a return.
5. Non-Returnable Products
Some products may not be eligible for return because of their nature, hygiene requirements, safety considerations, or other applicable restrictions. Any specific non-returnable conditions may be mentioned on the product page.
6. Return Shipping
If the return is approved because the product was damaged, defective, incorrect, or significantly different from its description, we will provide instructions for returning the item.
For other return requests, return shipping or related charges may apply where applicable.
7. Inspection
Returned products may be inspected after we receive them. A refund, replacement, or other resolution will be provided only after the returned item and the reported issue have been reviewed and the request is found to meet our policy requirements.
8. Refunds
For approved refund requests, the applicable refund amount will be processed after the return has been verified.
The refund method and processing time may depend on the original payment method. Bank, payment-provider, or transaction processing times may vary.
9. Exchange or Replacement
Where appropriate and subject to product availability, we may offer a replacement or exchange instead of a refund for an eligible product.
10. Important Information
- Please inspect your package as soon as possible after delivery.
- Do not discard the original packaging until you have confirmed that the product is satisfactory.
- Keep your order number and payment details for reference.
- Return requests must meet the conditions of this policy to qualify for a refund or replacement.
Need Help?
If you need to request a return or have questions about this policy, please contact the ZeroMarkup.pk support team with your order details. We will guide you through the return process.